Siempelkamp Service Excellence Asia: A successful customer workshop in Bangkok

At the end of 2024, our office in Bangkok held a customer workshop in Bangkok. 46 attendants from four different countries took part to this two-day event. We presented the machinery portfolio of the group companies for woodworking machinery and after sales service.

The customers benefited from the know-how of our service experts – from best practices in the operation and servicing of existing systems to the latest innovations for greater efficiencies in production. Siempelkamp Group's subsidiaries participating were Siempelkamp Logistics & Service (SLS), BÜTTNER, Pallmann, and CMC Texpan.

The two workshop days in Bangkok were each divided into two sessions. The SLS was the opener with the overarching theme of “Production Efficiency”. Topics such as roller rod lubrication systems, belt edge monitoring, and the Siempelkamp Press Controller (SPC) Generation 9 upgrade were on the schedule. Session 2 was organized by CMC Texpan and was entitled “Innovative Wood-based Products”. The main focus was set on sustainable solutions for wood utilization and advanced techniques for high-quality boards.

On the second day, our companies took over two more sessions. BÜTTNER started with its session “Air Quality and Equipment Optimization”. The Büttner team presented latest technologies improving air quality and efficiency with advanced dust collection systems. The participants also learned more about how to extend the life and increase the capacity of BÜTTNER systems. The last session, “Enhancing Wood Processing”, was filled with life by “Team Pallmann”. Among other things, the focus was on optimizing chip preparation for MDF and particleboard production, precision knife setting and sharpening and the EcoPulser technology.

“This workshop once again demonstrated our proximity to our customers. It was also a valuable opportunity for us to strengthen relationships and show our expertise”, says Henning Gloede, Managing Director of Siempelkamp Asia.