Symposia with Finsa and Sonae Arauco: The Siempelkamp Service Excellence Initiative in dialog

Close cooperation with our customers is of central importance to us. We see our customers and ourselves as a team. This year's events, which were held for the first time within the Siempelkamp Service Excellence Initiative with service experts from Siempelkamp Logistics & Service GmbH (SLS) and representatives from Büttner Energie- und Trocknungstechnik GmbH and Pallmann Maschinenfabrik GmbH & Co. KG, are an example of that.

The symposia with our customers Finsa and Sonae Arauco focused on the exchange of very different perspectives and expertise. Topics ranging from standard conversion packages to future-oriented developments were addressed and discussed.

Over 100 customer-employees attended the symposia. Together with the Siempelkamp team, they actively participated in dynamic discussions and shared their insights with each other. Siempelkamp Service Excellence was represented by service experts of Siempelkamp Logistics & Service GmbH (SLS) and representatives of Büttner and Pallmann to present a multifaceted range of expertise. Experts from CMC and Electronic Wood Systems also enriched the group of participants.

All sides benefited from very different perspectives and specialist knowledge – aspects that were then explored in greater depth in joint working groups.

Based on the results obtained, future meetings were immediately agreed in order to utilize the common potential over the long term and to further explore content. “We see this response and encouragement from our customer as a positive sign that we’ll be continuing the long-term cooperation and partnership successfully in the future,” said Dr. Stephan Niggeschmidt, Managing Director at SLS. Interesting future projects have already been discussed at the symposia, demonstrating the potential for joint growth and innovation in the field of wood processing technologies.